Q: My order had been processed but I have never received any confirmation email.
A: Regarding this issue, please contact our merchant service:
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344, USA
Phone: +1 (952) 646-5747
Fax: +1 (952) 646-4552
Vogelsanger Str. 78
50823 Cologne, Germany
Phone: +49 (0)221 31088-20
Fax: +49 (0)221 31088-29
Q: When will I receive my registration code?
Your License Key is normally delivered to you via e-mail within 1-2 hours of your order being placed although this can take longer since we don’t work around the clock. 24 hours is the maximum time. Normally, we send the registration keys much faster.
Q: 24 hours have passed, yet still I haven’t received my registration code. What’s the problem?
A delay could mean that the e-mail address you provided was invalid, or that our messages are being blocked by your spam filter. Please use the contact form to report this problem to us. Make sure to mention the order reference number and supply us with an alternate e-mail address.
Most likely, your email server is overzealous with attachments, and previously did not let it through to your email client on your desktop computer. Also, quite frequently the problem is with misconfigured SPAM filters, whenever they detect words like “purchase” or “order” in the message subject, they block it.
If you use spam filtering software, please remember to add “@andromedaapps.com” to your list of acceptable e-mail senders.
Q: Is your online order form secure?
A: Yes, it is 100% secure.
Q: Do I have to pay for the upgrades or tech support?
A: No! All upgrades and tech support are free to registered users.
Q: How to purchase and register your software?
A: Find which product you like on our website. Free download product to have a try. Click Buy Now button and finish your order. The registration info will be sent to you via Email within one business day. Follow the instructions in registration Email and use attached license file to register it. How to register: Please click “Enter License” when application start and finish the registration. After that, you can get the full software.
Q: How to report bugs?
A: Please email any bugs or suggestions to us, or use our contact form.
Q: I lost my license file, can you send it again?
A: Sure. But you’d better provide your OderID or some info in your order (such as the Email you used to order) so that we can find your info in our database.
Q: How To Update?
A: If you have installed a previous version, you can easily update it by installing the most recent trial version over top. After installation simply reuse your license file.
Q: I purchase your software online but haven’t received the register key.
A: There are some reasons why this could happen. In most cases, it is that the keycode email get blocked or is filtered out as spam. Please let us known, unblock our domain from spam filter and we send your license again to you.
Q: Is upgrade free?
A: Yes! It’s free for lifetime. We will upgrade the product continuously. This product will be better and better.
Q: Is tech support free?
A: Yes! It’s free for email support. We will reply your any question as soon as possible by email.
Q: What happens after I send in the order?
A: You will receive an email confirming your order shortly after sending the online order form. After success order processing we get confirmation from share-it and within few minutes our system automatically generate and send license to provided email. If you do not get your license or if you’ve lost it, please email us.
Q: What’s the difference between trial version and registered version?
A: There is no functional difference between trial version and register version. Only the trial version have few days and few runtimes limitation.
Q: If I purchase your software, can I upgrade it for free in the future?
A: Yes, we provide free upgrade within the certain version. Please keep an eye on our site to get upgrade info. If it is free upgrade, please download the updated version and register it using you old version license file.